Return Policy

At Easesit, your satisfaction is our top priority. We are dedicated to providing high-quality office, gaming, and mesh chairs that enhance comfort, support, and productivity. If for any reason you are not completely satisfied with your purchase, we’re here to help. Please review our return policy below for details on how to return or exchange an item.

Eligibility for Returns

We offer a 30-day return policy from the date of delivery. To be eligible for a return, the item must meet the following conditions:

  • Unused and in its original condition: The chair must be free from any signs of wear or damage.
  • Original packaging: The product should be returned in its original packaging, including all parts, accessories, and documentation.

Unfortunately, we cannot accept returns for items that:

  • Show signs of use or wear
  • Have been assembled or modified
  • Are returned without the original packaging

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@easesit.com with your order number and reason for the return.
  2. Return Authorization: Once we approve your return request, we will provide you with a Return Authorization (RA) number and detailed instructions on how to ship the item back to us.
  3. Pack and Ship: Ensure the product is securely packed in its original packaging. Include the RA number on the outside of the package. You will be responsible for the return shipping costs unless the product arrived damaged or defective.

Return Shipping

  • Customer Responsibility: You will be responsible for covering the cost of return shipping unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure your return is safely received.
  • Defective or Damaged Items: If your item arrived damaged or defective, please contact us within 48 hours of receiving your order, and we will arrange for a replacement or refund at no additional cost.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Non-Refundable Items

Certain items are non-refundable. These include:

  • Gift cards
  • Products purchased on clearance or final sale
  • Customized or special-order chairs

Exchanges

We understand that sometimes you may need a different model or color. If you would like to exchange your product for another, please contact us at info@easesit.com. Exchanges are subject to product availability and must be requested within the 30-day return window.

Restocking Fee

In some cases, a restocking fee of up to 15% may apply for returned items. This fee will be deducted from your refund to cover repackaging and restocking costs. Restocking fees are not applicable for defective or damaged items.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped. If your order has already been shipped, it will fall under our return policy, and return shipping costs will apply.

Damaged or Defective Products

We take great care in ensuring that our products arrive in perfect condition. If your chair is damaged or defective upon arrival, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you.

  • Contact Us: For assistance with returns, exchanges, or any other inquiries, please reach out to our customer service team at info@easesit.com.

At Easesit, we stand by the quality of our products and are committed to making sure you are fully satisfied with your purchase. If you have any questions regarding our return policy, don’t hesitate to contact us. We’re here to ensure your experience is as seamless and comfortable as the chairs we design.